Two Types of Product Returns
We offer two basic types of products on our web site—standard (non-personalized) and personalized products. Standard products typically ship directly from inventory held in our warehouses. Personalized products such as photo books, posters, calendars, etc. are printed or manufactured based on the content and design you choose to incorporate.
Standard Product Returns
Standard products purchased through our store may be returned within 30 days of the shipping date for a full refund of the product cost. We do not refund outbound shipping charges or pay for return shipping unless the item is being returned as a result of our error. Items should be returned in their original product packaging.
Personalized Product Returns
We guarantee the workmanship of our personalized products. However, we do not edit personalized products or correct customer-generated errors such as typos, missing text, incorrect images, etc. We do not accept returns or issue refunds for personalized products except in the case of damage or production errors. If your personalized product arrives with damage or defects resulting from our shipping or manufacturing processes, notify us within 30 days of the shipping date; we will arrange for the damaged product to be returned to us and we’ll send you a replacement at no extra cost.
To Initiate a Return
If you need to initiate a return, please email your request to
orderstatus@tgn.com. You must receive authorization before returning products. Authorized returns must be accompanied by a copy of the original packing slip and a written reason for the return.
Order Cancelations
We do not allow orders to be cancelled once they have been submitted.
Please note:
We are not responsible for products sent to wrong addresses as entered in the checkout form.